SMALL PHONE
PHONE
TABLET
DESKTOP
LARGE DESKTOP
XL DESKTOP

Claims Services

Quick claims service gets you back in business

phone with a purple circle around it with a vine growing across the phone.

Report a claim

We work to make reporting a claim as easy as possible for you. If you need to report a claim, give us a call.

Call 800-851-7740

papers with a magnifying glass and flowers

Review claim status

Monitor the status of a claim already in progress. You’ll need to know the claim number and the date of the incident.

View Claims
Laptop with a dollar sign

Review payments

Check on payments related to a claim. You’ll need to know the claim number and your federal employer identification number (FEIN).

View payments
Horticultural employee reading a document at a desk

For injured workers

Check your workers' compensation claim details and find resources to help you through the recovery process. You'll need to provide the claim number and your Social Security number.

View claim details
Doctor shaking hands with patient

For medical providers

Medical providers working with an injured worker can submit bills online, sign up for electronic payments, and find state-specific information and payer IDs on our medical billing page.

View medical provider resources

What do I need to have ready when reporting a claim?

  • Your contact information

  • The insurance policy number

  • A basic description of the incident

  • Information about any involved parties or witnesses

  • For injury-related claims, we’ll also need the medical provider details and whether the claim involves workers’ compensation

  • Employer information (if applicable), and whether you’re our customer or a third-party claimant

Claims Reporting 350x350

FAQs

In most cases, you’ll work with the same person once the claim is assigned. We believe there is significant value in having one claims associate handle a case from beginning to end. However, we also believe it’s important to match the case to the talent, so if the severity or complexity of a claim unexpectedly increases, we will reassign the claim to another member of the claims team who specializes in severe or complex case management.

Absolutely. Insurance fraud impacts everyone by driving up insurance premiums. Our Special Investigation Unit evaluates and pursues suspected fraudulent insurance claims.

Your deductible is the amount you'll pay out of pocket before your insurance coverage starts paying. When you purchased insurance, you selected deductibles for certain coverages, such as commercial property or general liability. Give us a call and we can let you know how much your deductible is for the coverages you have.

shield with flowers in a circle

During tough times, we can help

Let us be there for you, too.

  • Quality insurance coverage

  • Quick claims resolution

  • Personal service

Contact us