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We're here to help with your account

Coming soon: a customer portal for billing, COIs, claims, safety resources, and more.

We're working diligently to provide you access to your portal. If you've received a notification that your account is activated, click Log in below. Otherwise, click Learn more for details on your login status.


Information about your insurance policies is just a click away.

We’ve put together some quick links to help you manage your account, including making a payment or filing a claim. Also, be sure to check out our Frequently Asked Questions (FAQs) area below for more information.

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Billing

Pay your bill quickly without needing to log in. Or, if you have other questions about your account, give us a call at 800-851-7740.

Make a payment
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Claims

If you need to file a claim, begin the process here. You can also call 800-851-7740 and speak to one of our knowledgeable claims agents.

Claims
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Certificate of insurance

Looking for proof of insurance? Click below, call 800-851-7740, or contact your agent to get certificates, ID cards, and run motor vehicle reports.

Get a COI online

Loss control resources

This is a risk management service for our members. Email losscontrol@hortica.com, call 800-851-7740, or follow the link to fill out the request form.

Request access

Common customer questions

You may still have some questions about your coverage and policies. Here’s a list of some of the most common questions we receive and their answers. If you still need help, call us at 800-851-7740.

General insurance questions

Your account number is in the top right corner of your bill.

Go to our website to access our quick pay service.

Give us a call at 800-851-7740 and we’ll be happy to help you out.

Insurance billing questions

Hortica
PO Box 8017
Stevens Point, WI 54481-8017


Sentry Insurance
Remittance Processing P4007A
1800 North Point Drive
Stevens Point, WI 54481


Visit our website to enter your information. Your account number is in the top right corner of your bill. Enter only the numbers before the “-“ and use the ZIP code that’s shown on your invoice. While we don't accept credit or debit cards, you can make one-time ACH payments online or call 800-851-7740.

You need to complete a new bank authorization form. Download the form here. You can e-mail it to billingservices@hortica.com or fax it to 618-655-2511.

You can e-mail billingservices@hortica.com or call us 800-851-7740.

Insurance claims questions

If a claim is not opened, we’ll advise you or your agent that a claim would need to be opened to complete a coverage review. If a claim is opened, we provide a coverage review based on the details obtained.

It’s best to speak with your agent for details.

Insurance services questions

Fill out our Loss Control form to receive this information.

Give us a call at 800-851-7740 and we’ll be happy to help you out.


Learning center

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Coverages11/12/2024

A deep dive into horticultural commercial property insurance

Safeguard your horticultural business with commercial property insurance. Discover how this coverage protects your buildings, equipment, and inventory from threats, such as theft and severe weather.
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Loss control11/4/2024

5 steps to a successful safety audit

You might not see all the risks lurking in your horticultural business. Routine reviews can identify overlooked, everyday hazards—and give you the chance to mitigate them before trouble strikes.
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Coverages9/17/2024

Protect your horticultural business from top risks

To provide the best possible protection, tailor your insurance coverage to reflect the risks you face. Here are six top horticultural business risks and the coverages that can help reduce losses.
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